FAQ & Site Info

Delivery of packages may be delayed due to weather-related issues or other natural disasters or events. For USPS packages, please contact your local Post Office™ to address any delivery delay concerns, or visit: https://usps.force.com/emailus/s/ For UPS packages, please contact the UPS Support Center: https://www.ups.com/us/en/support/contact-us

All orders are processed and shipped within 4–5 business days.

Orders received Sunday–Thursday ship on Saturday of the same week. Orders received Friday–Saturday ship on the following Saturday. All orders are shipped to the PayPal-confirmed address with a tracking number emailed via PayPal, UPS, or USPS. Shipping is via USPS or UPS. No international shipping at this time. We cannot ship to Puerto Rico, PO Boxes, APO, FPO, or DPO addresses.

Combined shipping is available for multiple items purchased and paid for in a single transaction. Shipping costs are calculated automatically using the eCrater shipping calculator. To see the combined shipping cost, simply add all items to your shopping cart and follow the checkout process. (You do not need to place or submit the order to view the cost.) Note: If the difference between the shipping amount paid and the actual shipping cost is substantial after your order has been processed, the excess amount will be refunded via PayPal.

All brand new Cricut cartridges are shipped in their original, factory-sealed condition as received from the manufacturer (Provo Craft). We never open or reseal cartridges, as we do not have the capability or equipment to do so. For all other products, please be sure to read the item listing carefully before purchasing.

If you need assistance with your cartridge, the Cricut Support Team is available Monday through Friday, 9:00 AM – 8:00 PM (EST), via toll-free at 1-877-7CRICUT. A “Let’s Chat” option is also available online at: http://help.cricut.com

Please read the item description and condition carefully before placing your order. Returns are not accepted for any purchased items.